Refund policy
After-Sales Policy
Product Policy
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We do not accept returns, exchanges, or refunds without a valid reason. All products are handcrafted and individually polished, so each piece is unique and may differ slightly from photos.
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Minor imperfections (such as adhesive marks or small spots) are unavoidable due to the handmade process. We will do our best to avoid shipping items with major defects.
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If your product arrives with a quality issue, please contact us for assistance.
Shipping Policy
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Shipping time depends on inventory availability:
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In-stock items ship within 3–5 days
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Out-of-stock items ship within 7 days
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Our studio is based in Hangzhou, China. Customers in Europe and North America typically receive their packages around 10 days after shipment.
If tracking updates are delayed or not showing, please contact us anytime for support.
Not Covered Under Warranty
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Products without sufficient proof of purchase
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Items past their warranty period
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Non-quality-related issues reported after 30 days of purchase
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Free products
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Repairs performed by third parties
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Damage caused by outside sources
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Damage caused by misuse (including but not limited to falls, extreme temperatures, liquid damage, or improper operation)
When returning items for non-quality issues, the buyer is responsible for any loss or damage during transit.
We cannot provide refunds for items damaged in transit for non-quality-related warranty claims.
For any return or warranty questions, you can always contact us at:
dailyfulfilltrending@gmail.com
